2.1.1 In order to enhance the user experience and provide Our Services, Company collects information about You from two sources: (i) information You affirmatively and voluntarily give to us; and (ii) information automatically collected when You visit Our Platform or use any of Our Services.
2.1.2 Information You give Us: In order to provide Our full range of Services, We may collect the following types of information from You (as applicable) including but not limited to: Your name, gender, email address, mobile and/or telephone numbers, service address, date of birth, profile picture, contact details of people You refer to Us and other information about the service address that You give us. We may ask You for certain financial information, including credit card account data or other payment method data, to support the process of payments for some of Our Services. We currently do not store any financial information provided to Us. All such information shall be collectively referred to as “Personal Information”.
2.1.3 Non-Personal Information: When You visit the Platform, We may collect certain non-personal information such as Your internet protocol address, operating system, browser type, internet service provider, aggregate user data, browser type, software and hardware attributes, pages You request, the date and time of Your visit to Platform or use of the Services and cookie information, etc. This type of information does not identify You personally.
2.1.4 Automatic Information: We receive and store certain types of information whenever You access Our Platform. We use "cookies" (a small file containing a string of characters that uniquely identifies Your browser) and We obtain certain types of information when Your web browser accesses the Platform. These server logs may include information such as Your web request, Internet Protocol address, browser type or App request, browser language, the date and time of Your request, information about Your internet connection, and web beacon information. Further, the Company may also collect information about Your preference and settings such as time zone and language.
2.1.5 User communications: When You send emails or other communications to Us, We may retain those communications to process Your inquiries, respond to Your requests, and improve Our Services.
2.2 On receiving personal information about our Users, You no longer remain anonymous to Us. We may use this information to do internal research on Your demographics, interests, and behavior to better understand, protect and serve You better. This information is compiled and analyzed on an aggregated basis and in a manner that does not personally identify You. We indicate fields that are mandatorily required to be filled and fields that are optional. You may decide whether or not to provide such information to Us.
2.3 You may choose not to provide us with any Personal Information or information as required to complete your tasks/transactions initiated on Your Platform. If We do not receive the information required for Your tasks we may not be able to deliver our service to you successfully.
When You use Our services, We may collect information about You, with Your permission, in the following general categories:
3.1 Address Book: For certain features, We will need access to Your address book on Your device. If You permit Us to access Your address book, We may access and store names and contact information from Your address book to facilitate certain service features on the App.
3.2 Transaction Information: We collect transaction details and store your login information, IP address, date, and time of the transaction for future reference and will be archived from the database after one month of time frame.
4.1 The information collected by Us through our Platform may be used inter alia for the following purposes:
(a) To allow You to use Services on the Platform and to carry out Our obligations arising from any contracts between You and Us.
(b) To allow You to undertake or initiate any transactions on the Platform.
(c) For internal record keeping of the Company.
(d) To improve our Services.
(e) To improve Your usage of the Platform, to manage Your Account, etc.
(f) To respond to Your comments, reviews, and questions and provide better service.
(g) To communicate important notices or changes to the Services provided by Company on the Platform, use of the Platform, and the terms/policies which govern the relationship between You and the Company.
(h) For internal purposes of the Company such as enhancing the security of the Platform, auditing, testing, troubleshooting, data analysis, and research conducted either indirectly/directly by Company.
(i) For collating Your feedback, providing offers, doing surveys, and conducting research on Our user base for usage and improvement of Services.
(j) For any other purposes with Your consent.
4.2 From time to time, we may use Your information to customize, develop, improve the Platform according to the best interests of the platform.
4.3 We may use personal information to resolve disputes that may arise with the use of Our services on the Platform, help promote a safe service to You on the Platform, measure consumer interest in Our services, customize Your experience, detect and protect Us against error, fraud, and other illegal activity, enforce Our terms and conditions.
4.4 We identify and use your IP address to help diagnose problems with our server and to administer our Platform. Your IP address is also used to help identify You and to gather broad demographic information.
We do not share any of your personal information with any other third parties.
6.1 Your acknowledgment: All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability about the authenticity/genuineness/ misrepresentation/ fraud/negligence, etc. of the information disclosed shall lie on the Company nor will the Company in any way be responsible to verify any information obtained from You.
6.2 Withdraw consent: You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to email@example.com. In case You do not provide or later withdraw Your consent, We reserve the option to not allow You to undertake any transaction on the Platform or access the Service available on the Platform for which the said information was sought on Platform. However, if You are a part of any ongoing transaction on the Platform, We reserve the right to retain all your information until the completion of the transaction. Further, You acknowledge and agree that in case of such withdrawal of Your consent, the Company reserves the right to store Your information in an anonymized form such that the information stored will not be attributable to you or identify You in any manner whatsoever. The Company shall complete the anonymizing of the data within 30 days from the date of withdrawal of consent.
6.3 Rectification: You represent and warrant that any information, including but not limited to Your Personal Information is correct and complete in all aspects. You further undertake to immediately update any change or variation of Your Personal Information on the Platform by yourself through the platform wherever possible or by sending Us a request in writing to firstname.lastname@example.org to rectify or update Your Account. Once You send us an email to Us, You agree to comply with the instructions as may be provided/communicated by Us.
All information is saved and stored on servers, which are secured with passwords and pins to ensure no unauthorized person has access to it. Once your information is in Our possession We adhere to strict security guidelines, protecting it against unauthorized access. The company shall take reasonable steps to help protect Your rights of privacy and Your information (personal or otherwise) to prevent the loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with the applicable laws. You play an important role in keeping Your personal information secure. You shall not share Your user name, password, or other security information for Your account with anyone.
In case of any dissatisfaction about the Platform, You shall first file a formal complaint with the customer service of the Company, before pursuing any other recourse. The complaints can be lodged at email@example.com, and upon lodging a complaint You agree to provide complete support to the customer service team with such reasonable information as may be sought by them from You. The decision of the Company on the complaints shall be final and You agree to be bound by the same.